TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™
TTEC Holdings, Inc. has expanded its AI-driven frontline performance ecosystem, TTEC RealSkill™ and TTEC Perform™, which is now adopted by over 100 enterprise clients and 25,000 agents globally. This integrated system operationalizes AI across the associate lifecycle, leading to significant improvements in retention, sales conversion, and customer satisfaction. The platforms provide immersive AI-powered simulations and advanced analytics, bridging the gap between AI investment and measurable business outcomes in customer experience.
TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™
TTEC Holdings, Inc. has expanded its AI-driven frontline performance ecosystem, TTEC RealSkill™ and TTEC Perform™, to enhance customer experience (CX). This integrated system helps organizations operationalize AI from onboarding to performance execution, with over 100 enterprise clients and 25,000 agents already seeing measurable improvements like increased retention and sales conversion rates. TTEC emphasizes that combining AI insights with human behavior and continuous feedback loops leads to significant and repeatable transformation in CX performance.
TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™
TTEC Holdings, Inc. has expanded the adoption of its AI-driven frontline performance ecosystem, TTEC RealSkill™ and TTEC Perform™, which integrates AI training and performance tools to significantly improve associate proficiency and sales across its global contact centers. This ecosystem helps organizations operationalize AI from onboarding to real-time performance, benefiting over 100 enterprise clients and 25,000 agents with measurable gains in retention, efficiency, compliance, NPS, and sales. The system's unique approach connects AI-powered simulations with daily operations and coaching, creating a continuous feedback loop and unified view of frontline effectiveness.
TTEC Holdings, Inc. Expands AI-Driven Frontline Performance Ecosystem to Enhance Customer Experience and Drive Business Outcomes
TTEC Holdings, Inc. has expanded its AI-driven frontline performance ecosystem, including TTEC RealSkill™ and TTEC Perform™, to improve customer experience for over 100 enterprise clients and 25,000 agents globally. This integrated system aims to operationalize AI throughout the associate lifecycle, leading to significant improvements such as a 12% increase in associate retention and a 23% boost in Net Promoter Score. TTEC emphasizes that this unified approach, combining immersive practice with real-time coaching, differentiates it from fragmented AI solutions and drives real business outcomes.
AI training from TTEC lifts call center sales and customer scores
TTEC (NASDAQ: TTEC) has expanded its AI-driven frontline performance ecosystem, TTEC RealSkill and TTEC Perform, to over 100 enterprise clients and 25,000 agents globally. This expansion has led to significant improvements for clients, including a 12% increase in associate retention, a 6–8% reduction in average handle time, 100% compliance accuracy within 60 days, a 23% Net Promoter Score lift, and a 10% increase in sales conversion rates. The market reacted positively to this news, with TTEC's stock gaining 7.27%.
TTEC Sets New Standard for AI-Driven Frontline Performance with TTEC Perform™ and TTEC RealSkill™
TTEC has expanded its AI-driven frontline performance ecosystem, featuring TTEC RealSkill™ and TTEC Perform™, to enhance associate proficiency and sales in contact centers. This integrated system bridges the gap between AI investment and business outcomes by operationalizing AI across the entire associate lifecycle. The solution is already supporting over 100 enterprise clients and 25,000 agents globally, demonstrating measurable improvements in retention, handle times, compliance, Net Promoter Score, and sales conversion rates.
TTEC Holdings, Inc. Expands AI-Driven Frontline Performance Ecosystem to Enhance Customer Experience and Drive Business Outcomes
TTEC Holdings, Inc. announced the expansion of its AI-driven frontline performance ecosystem, featuring TTEC RealSkill™ and TTEC Perform™, to enhance customer experience for over 100 enterprise clients and 25,000 frontline agents globally. This integrated approach aims to operationalize AI throughout the associate lifecycle, leading to measurable improvements such as a 12% increase in associate retention and a 23% boost in Net Promoter Score. The company emphasizes that its unified system, combining immersive practice with real-time performance coaching, helps individuals effectively implement AI insights, driving continuous improvement and business outcomes.
TTEC Schedules Fourth Quarter and Full Year 2025 Earnings Release and Webcast of Investor Conference Call
TTEC Holdings, Inc. (NASDAQ:TTEC) announced it will release its fourth quarter and full year 2025 earnings after market close on Thursday, February 26, 2026. The company will host a live webcast and conference call at 8:30 a.m. ET on Friday, February 27, 2026, accessible via the "Investors Relations" section of its website. TTEC is a global innovator in AI-enabled customer experience technology and services.
TTEC Schedules Fourth Quarter and Full Year 2025 Earnings Release and Webcast of Investor Conference Call
TTEC Holdings, Inc. (NASDAQ:TTEC) announced that it will release its fourth quarter and full-year 2025 earnings after market close on Thursday, February 26, 2026. The company will also host a live webcast and conference call on Friday, February 27, 2026, at 8:30 a.m. ET to discuss the results. Interested parties can access the webcast via the investor relations section of TTEC's website.
TTEC Holdings, Inc. to Announce Earnings Results on February 26, 2026, with Live Webcast on February 27, 2026
TTEC Holdings, Inc. will release its earnings results on February 26, 2026, after market close, followed by a live webcast and conference call on February 27, 2026, at 8:30 a.m. ET. The company, a provider of AI-enabled customer experience technology and services, will discuss its performance and future outlook. The article also provides details on recent insider trading, revenue figures, and hedge fund activity related to TTEC.
TTEC Schedules Fourth Quarter and Full Year 2025 Earnings Release and Webcast of Investor Conference Call
TTEC Holdings, Inc. announced it will release its fourth quarter and full year 2025 earnings results on Thursday, February 26, 2026, after market close. The company will then host a live webcast and conference call on Friday, February 27, 2026, at 8:30 a.m. ET to discuss these results. Interested parties can access the webcast via the investor relations section of TTEC's website.
Percepta names TTEC’s Thomas Monaghan as new president to lead auto CX
Percepta, a joint venture between Ford Motor Company and TTEC Holdings, Inc., has appointed Thomas Monaghan as its new president. Monaghan, a TTEC executive with extensive automotive customer experience (CX) expertise, succeeds Karen Gurganious, who stepped down after a six-year tenure marked by significant growth. His appointment signals Percepta's intensified focus on its automotive niche, leveraging his experience in BPO and auto CX to lead the company's next phase of growth in an accelerating industry environment.
Percepta Announces Leadership Transition as President Karen Gurganious Steps Down; TTEC Executive Thomas Monaghan Named Successor
Percepta, a joint venture between TTEC Holdings, Inc. and Ford Motor Company, has announced a leadership change. President Karen Gurganious is stepping down after six years, and Thomas Monaghan, TTEC's Senior Vice President of Global Operational Excellence, will succeed her. Gurganious is leaving to focus on family and personal priorities, having overseen significant expansion and strengthening of Percepta's CX capabilities during her tenure.
Percepta Announces Leadership Transition as President Karen Gurganious Steps Down; TTEC Executive Thomas Monaghan Named Successor
Percepta, a joint venture between TTEC Holdings and Ford Motor Company, has announced a leadership change. President Karen Gurganious is stepping down after six years, during which she oversaw significant expansion and strengthened the company's CX capabilities. Thomas Monaghan, TTEC’s Senior Vice President of Global Operational Excellence, has been named her successor, bringing over 20 years of global BPO and CX leadership experience to the role.
TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
TTEC Holdings, Inc. has been recognized as an Enterprise Innovator in the HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report. This acknowledges TTEC's consult-to-operate model, which integrates AI, automation, and digital platforms to deliver human-centered CX solutions for global travel and hospitality brands. HFS Research highlighted TTEC's deep domain expertise, multilingual support, proprietary AI technologies, and significant client outcome improvements, such as millions in fraud-related savings and optimized CX cloud operations.
TeleTech Holdings, Inc. (NASDAQ:TTEC) Given Average Rating of "Reduce" by Brokerages
TeleTech Holdings, Inc. (NASDAQ:TTEC) has received a "Reduce" consensus rating from five brokerage firms, with one firm issuing a sell recommendation and four a hold. The average 12-month price target for TTEC is $3.50. The company recently missed EPS estimates and has a negative PE ratio, high leverage, and a small market capitalization, all of which contribute to a higher balance sheet risk.
TTEC Recognized as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
TTEC Holdings, Inc. has been recognized as an Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 report. This distinction highlights TTEC's consult-to-operate model, which leverages AI, automation, and integrated digital platforms to deliver end-to-end experience transformation for major airlines, cruise lines, hotels, and travel brands. HFS Research praised TTEC for its deep domain expertise, multilingual support, proprietary AI technologies, and strong impact on client outcomes, including significant fraud-related savings and improved CX cloud operations.
AI helps travel brands gain $20M and cut fraud by $91M with TTEC
TTEC Holdings has been recognized as an Enterprise Innovator in HFS Research’s 2025 Travel and Hospitality Service Provider Ecosystem report. The report highlights TTEC's AI-powered solutions, such as TTEC ADDI and Travel Genie, which have helped clients achieve significant financial benefits, including over $20 million in CX cloud value for a cruise line and $91 million in fraud-related savings for a travel leader. This recognition underscores TTEC's expertise in delivering measurable business outcomes through integrated AI, automation, and digital platforms in the travel and hospitality sector.
Earnings Preview: TTEC Holdings (TTEC) Q1 Earnings Expected to Decline
TTEC Holdings (TTEC) is expected to report a year-over-year decline in earnings and lower revenues for the quarter ended March 2025. The Zacks Consensus Estimate projects earnings of $0.24 per share, down 11.1%, on revenues of $519.84 million, a 9.9% decrease. Despite a Zacks Rank #2, the company's Earnings ESP of -20% suggests a low probability of an earnings beat, as analysts have recently become more bearish.
TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards™
TTEC Holdings, Inc. (NASDAQ: TTEC) received a Gold Award at the Brandon Hall Group Technology Excellence Awards for its AI-powered Learning Wizards Suite in the Generative AI Learning Solution category. This proprietary system accelerates learning design, improves quality through a human-in-the-loop approach, and delivers measurable business impact. The award recognizes TTEC's commitment to transforming learning experiences at scale by combining advanced technology with learning science.
TTEC Holdings, Inc. Wins Gold Award for Learning Wizards Suite at Brandon Hall Group Technology Excellence Awards
TTEC Holdings, Inc. received a Gold Award at the 2025 Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite in the Best Advance in Generative AI Learning Solution category. The Learning Wizards Suite is an AI-enabled learning design ecosystem that helps streamline curriculum development and improve design quality. This recognition highlights TTEC's commitment to innovation in AI-enhanced customer experience technology and transformative learning experiences.
TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards™
TTEC Holdings, Inc. received a Gold Award at the Brandon Hall Group Technology Excellence Awards™ for its "Learning Wizards Suite" in the Best Advance in Generative AI Learning Solution category. This recognition highlights TTEC's innovative approach to AI-powered learning design, which combines cutting-edge technology with learning science to create effective and scalable training solutions. The suite aims to accelerate development time, improve design quality, and drive measurable business results.
TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards™
TTEC Holdings, Inc. received a Gold Award at the Brandon Hall Group Technology Excellence Awards for its AI-powered Learning Wizards Suite in the "Best Advance in Generative AI Learning Solution" category. The award recognizes TTEC’s innovative approach to combining external technology with proprietary learning prompts and knowledge graphs to create AI-driven curricula focused on building business-driving skills. The Learning Wizards Suite is an AI-enabled learning design ecosystem designed to reduce development time and improve design quality through AI-powered design, a human-in-the-loop approach, and measurable business impact, demonstrating a significant leap in AI-enabled learning solutions.
TTEC vs. API: Which Stock Is the Better Value Option?
This article analyzes TTEC Holdings (TTEC) and Agora, Inc. Sponsored ADR (API) to determine which is the better value option for investors. Both stocks hold a Zacks Rank #2 (Buy), indicating positive earnings outlooks. However, TTEC is presented as the superior value choice due to its lower forward P/E ratio, PEG ratio, and P/B ratio, earning it a Value grade of A compared to API's C.
TTEC Holdings: An Illusion Of Cheap Valuation Amidst Operational Erosion (NASDAQ:TTEC)
TTEC Holdings faces structural decline due to AI disruption impacting its core business, leading to continuous revenue and margin deterioration. The company suffers from high leverage (debt 5.5x market cap) and negative free cash flow, limiting strategic options and increasing financial risk. The recent withdrawal of a take-private offer leaves TTEC's valuation vulnerable to market volatility. The author rates TTEC as a Sell, projecting a 36% downside to $2.33 per share, citing weakening fundamentals, competitive pressures, and few turnaround catalysts.
TeleTech Holdings, Inc. (NASDAQ:TTEC) Receives Average Rating of "Reduce" from Brokerages
TeleTech Holdings, Inc. (NASDAQ:TTEC) has received an average "Reduce" rating from five brokerages, with one analyst recommending a sell and four a hold. The average one-year target price for the stock is $3.50. The company recently missed quarterly EPS estimates ($0.12 reported vs. $0.25 expected) but exceeded revenue expectations, and its shares dropped approximately 4.8% following the report.
Traders Buy High Volume of Call Options on TeleTech (NASDAQ:TTEC)
Traders recently purchased 2,700 call options on TeleTech (NASDAQ:TTEC), an increase of 2,867% over the average volume, signaling a significant bullish options bet despite the company's mixed quarterly results and weak analyst ratings. TeleTech's shares are trading at $3.58 with a "Reduce" consensus rating and a $3.50 target price from analysts following recent downgrades. Institutional investors have also adjusted their positions in the company, with several acquiring new stakes in recent quarters.
Insider Selling: TeleTech (NASDAQ:TTEC) Director Sells 4,000 Shares of Stock
TeleTech (NASDAQ:TTEC) Director Steven Anenen sold 4,000 shares of the company's stock on December 17th at an average price of $3.85, totaling $15,400. This transaction reduced his ownership by 6.98% to 53,314 shares. The sale follows TeleTech missing quarterly EPS estimates and receiving a consensus "Reduce" rating from analysts with a $3.50 price target.
TTEC Digital Named a Leader and Star Performer in Everest
TTEC Digital has been recognized as a Leader and Star Performer in the 2025 Everest Group PEAK Matrix for Mid-market Digital Transformation Services. This acknowledgment highlights TTEC Digital's strength in delivering AI-enabled customer experience transformation, driving revenue growth, cost optimization, and productivity gains for clients. The company continues to invest in AI-driven and asset-based innovations to accelerate time-to-value for businesses.
TTEC Digital Named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® for Mid-market Digital Transformation Services
TTEC Digital has been recognized as a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. This recognition highlights TTEC Digital's ability to deliver meaningful customer experience transformations through innovative, AI-enabled services and solutions, driving revenue growth, cost optimization, and productivity gains for clients. The company continues to invest in AI-driven and asset-based innovations to accelerate time-to-value and empower organizations to deliver exceptional customer experiences.
TTEC Digital Named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® for Mid-market Digital Transformation Services
TTEC Digital has been recognized as a Leader and Star Performer in Everest Group's 2025 PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. This highlights TTEC Digital's ability to deliver AI-enabled CX solutions that drive revenue growth, cost optimization, and productivity for mid-market clients. The recognition underscores their dedication to innovation, service scope, client satisfaction, and delivery capabilities in digital transformation.
TTEC Recognized as a Major Contender in Everest Group’s 2025 Sales Services PEAK Matrix® Assessment
TTEC Holdings, Inc. (NASDAQ: TTEC) has been named a Major Contender in Everest Group's Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025, marking the first time their full RevGen capabilities were evaluated. The recognition highlights TTEC's comprehensive sales services, AI-driven solutions, and strategic partnerships, positioning them as a key partner for B2B sales. This acknowledgment underscores TTEC's strong market impact and vision in driving revenue growth for clients through innovative customer engagement.
TTEC Recognized as a Major Contender in Everest Group’s 2025 Sales Services PEAK Matrix® Assessment
TTEC Holdings, Inc. has been named a Major Contender in the Everest Group Sales Services (B2B & B2C) PEAK Matrix® Assessment 2025, marking its first recognition for end-to-end RevGen capabilities. The company was lauded for its comprehensive sales services portfolio, technology-enabled global delivery model, AI and data-driven solutions, and strategic partnerships. This recognition highlights TTEC's momentum in driving smarter conversions, stronger pipelines, and lasting growth for clients.
What Do Analysts Think About TTEC Holdings (TTEC)?
TTEC Holdings, Inc. recently expanded its Egypt operations and aims to add 3,500 employees by 2029. While Craig-Hallum maintained a "Buy" rating with a $5.00 price target, William Blair downgraded TTEC to "Market Perform" citing "modest risk" in its 2025 guidance and concerns about free cash flow and high debt. The company focuses on digital customer experience technology and services.
What Do Analysts Think About TTEC Holdings (TTEC)?
TTEC Holdings (NASDAQ: TTEC) recently announced a significant expansion of its Egypt operations, planning to add 3,500 employees by 2029. Analysts have mixed views, with Craig-Hallum maintaining a Buy rating and a $5.00 price target, while William Blair downgraded the stock to Market Perform due to concerns about reiterated 2025 guidance, profitability, high debt, and slow margin recovery. The company specializes in digital customer experience technology and services.
TTEC Triumphs at ECCCSAs with Three Gold Awards and Industry Recognition Across Europe
TTEC Holdings, Inc. celebrated significant success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), securing three Gold Awards and numerous other recognitions. The company was honored for its strategic transformation program with Willis Towers Watson, its multilingual customer service in Greece, and its approach to Diversity, Equity, Inclusion, and Belonging (DEIB) in Greece. These awards highlight TTEC's innovation and excellence in customer experience technology and services across Europe.
TTEC Holdings, Inc. Achieves Multiple Gold Awards at the 2025 European Contact Centre and Customer Service Awards
TTEC Holdings, Inc. received three Gold Awards at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs) for Best Strategic Transformation Program, Best Multilingual Customer Service, and Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) at TTEC Greece. The company's collaboration with Willis Towers Watson for the transformation program and TTEC Greece's effective multilingual service model were highlighted. These awards recognize TTEC's leadership in customer experience technology and services, emphasizing innovation, diversity, and operational excellence across Europe.
TTEC Triumphs at ECCCSAs with Three Gold Awards and Industry Recognition Across Europe
TTEC Holdings, Inc. (NASDAQ: TTEC) achieved significant success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), securing three Gold Awards for its strategic transformation program, multilingual customer service, and approach to diversity, equity, inclusion, and belonging. The company also received recognition as a finalist and earned a bronze award for effective management of peak demand. These awards highlight TTEC's innovation and excellence in customer experience across Europe.
TTEC Triumphs at ECCCSAs with Three Gold Awards and Industry Recognition Across Europe
TTEC Holdings, Inc. celebrated significant success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), securing three Gold Awards. These accolades recognize TTEC Digital's partnership with Willis Towers Watson for Best Strategic Transformation Program and TTEC Greece for Best Multilingual Customer Service and Best Approach to Diversity, Equity, Inclusion and Belonging. TTEC also received a Bronze award and highly commended mentions, along with finalist nominations in other categories, highlighting its strong industry standing across Europe.
TeleTech Holdings, Inc. (NASDAQ:TTEC) Given Average Rating of "Reduce" by Brokerages
TeleTech Holdings, Inc. (NASDAQ:TTEC) has received an average rating of "Reduce" from five brokerages, with one analyst issuing a "sell" rating and four issuing "hold" ratings. The average 12-month price target is set at $3.50. This comes after TeleTech reported a Q3 EPS miss at $0.12 against an expected $0.25, though revenue beat estimates at $519.14 million.
TTEC Expands Ops in Egypt Following Global Offshoring Summit Engagement
TTEC Holdings, Inc. announced a significant expansion of its Egypt operations after its engagement at the 2025 Global Offshoring Summit in Cairo. The company signed an MOU with ITIDA to increase its workforce by 3,500 employees by 2029, reinforcing Egypt's role as a key global delivery hub for customer experience services. This expansion aims to meet growing client demand and accelerate Egypt's digital services growth.
Segall Bryant & Hamill LLC Invests $1.49 Million in TeleTech Holdings, Inc. $TTEC
Segall Bryant & Hamill LLC recently acquired 309,971 shares of TeleTech Holdings, Inc. (TTEC), valued at approximately $1.49 million, representing a new stake in the company. Despite this investment, analyst sentiment for TeleTech has turned negative, with a consensus "Reduce" rating and an average target price of $3.50 following several downgrades. TeleTech reported mixed Q3 2025 earnings, missing EPS estimates but beating revenue expectations, and provided FY2025 guidance of $0.95–$1.20 EPS.
TTEC Holdings, Inc. Expands Operations in Egypt with 3,500 New Jobs by 2029
TTEC Holdings, Inc. is significantly expanding its operations in Egypt, committing to add 3,500 employees by 2029 following the 2025 Global Offshoring Summit in Cairo. This expansion will enhance TTEC's global customer experience services, establish its Cairo facility as an innovation hub for AI-enabled solutions, and create thousands of jobs, reinforcing Egypt's role in the digital services sector. The company's President, John Abou, signed an agreement with the Information Technology Industry Development Agency to support this growth.
TTEC Expands Operations in Egypt Following Global Offshoring Summit Engagement
TTEC Holdings, Inc. announced a significant expansion of its Egyptian operations after the 2025 Global Offshoring Summit in Cairo. The company plans to increase its Cairo workforce by an additional 3,500 employees by 2029, under a new MOU with ITIDA, to meet rising global client demand. This expansion reinforces Egypt's position as a key hub for TTEC's global delivery network and digital services.
TTEC Holdings, Inc. Expands Customer Experience Innovations in Latin America's Banking Sector
TTEC Holdings, Inc. is significantly expanding its customer experience services within Latin America's banking and financial sectors, achieving notable improvements for major institutions. Operating with seven delivery centers, TTEC has enhanced customer support for a global money transfer service, leading to a 17% increase in customer experience scores and reduced staffing needs. The company is also forging new partnerships with global retail banks, leveraging its skilled talent and innovative technology to deliver culturally aligned and efficient financial services.
TTEC Builds Momentum Across Latin America as Leading Retail
TTEC is expanding its presence in Latin America's banking and financial services sector, delivering strong results in customer experience for major retail financial institutions. The company leverages its bilingual teams and innovative approaches in Mexico, Colombia, and Brazil to improve customer satisfaction, efficiency, and empathy scores for global clients. TTEC emphasizes its people-first approach and strategic geographic advantages in the region to attract and retain talent, positioning itself as a key partner for nearshore CX delivery.
TTEC Holdings, Inc. Releases CX Trends 2026 Report Highlighting Five Key Shifts in Customer Experience Strategy
TTEC Holdings, Inc. has released its "CX Trends 2026: Fast-Forward" report, identifying five crucial shifts in customer experience strategy for the coming year. The report emphasizes the increasing omnipresence of AI, the necessity for clear technological infrastructure, the shift toward hyper-personalization, the integration of AI efficiency with human empathy, and the importance of resilience in CX models. CEO Ken Tuchman highlights that businesses must adapt to these evolving customer expectations or risk losing satisfaction, revenue, and loyalty.
TTEC Announces Third Quarter 2025
TTEC Holdings, Inc. announced its financial results for the third quarter ended September 30, 2025, with revenues of $519.1 million and a net loss of $11.1 million. The company reiterated its full-year 2025 outlook and extended its credit facility, highlighting investments in innovation and growth despite a short-term decline in TTEC Engage's profitability. TTEC Digital showed revenue growth, while TTEC Engage's revenue slightly decreased, with both segments adapting to market shifts and seasonal demands.
What TTEC’s Stock Decline Says About Perception of CX Outsourcers
TTEC Holdings is experiencing a continued five-year stock decline, reporting decreasing revenue in the second quarter and its founder withdrawing plans to take the company private. This trend is not unique to TTEC, as many business process outsourcing (BPO) companies have seen significant stock drops since the end of the COVID-19 pandemic, attributed by some analysts to a "reversion to the mean." TTEC is focusing on offshoring and using AI to improve employee performance rather than replace human workers, while facing challenges from foreign-exchange pressures and client hesitancy due to AI uncertainty.
TTEC Holdings Inc expected to post earnings of 23 cents a share - Earnings Preview
TTEC Holdings Inc is projected to report earnings of 23 cents per share and a 5.9% decrease in quarterly revenue, totaling $497.975 million, for the period ending September 30, 2025. This forecast is based on the mean estimate from four analysts, according to LSEG data. The current average analyst rating for TTEC is "buy," with a median 12-month price target of $5.00.
