8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management
8x8, Inc. has announced platform-wide upgrades focused on simplifying customer experience (CX), reducing handle times, and streamlining workforce management. These AI-powered innovations aim to deliver faster issue resolution, smarter operations, and more natural engagement across channels. Key benefits include AI-powered context for faster agent work, integrated workforce management with every contact center package, and enhanced team collaboration tools.
Call center agents get AI sidekick as 8x8 rolls out Smart Assist
8x8, Inc. has launched Smart Assist, an AI-powered solution for contact centers designed to improve agent efficiency and customer experience. This tool provides real-time guidance, automated summaries, and in-workflow actions, leading to faster resolutions, reduced after-call work, and more consistent customer interactions. Early deployments have shown a 23% reduction in agent onboarding time, benefiting both agents and customers.
8x8 Smart Assist Helps Contact Centers Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
8x8, Inc. has launched 8x8 Smart Assist, an AI-powered solution for contact centers designed to improve customer experience and agent satisfaction. This new tool integrates real-time guidance, dynamic workflows, and intelligent automation into the 8x8 Agent Workspace to reduce resolution times, decrease after-call work, and enhance consistency. Early deployments have shown a 23% reduction in agent onboarding time, underscoring its effectiveness in boosting agent confidence and efficiency.
8x8 Smart Assist Helps Contact Centers Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
8x8, Inc. has launched 8x8 Smart Assist, an AI-powered solution for contact centers designed to improve resolution times, enhance customer experience, and increase agent satisfaction. This new tool, embedded in the 8x8 Agent Workspace, provides real-time AI guidance, dynamic workflows, and intelligent automation to reduce after-call work, shorten agent ramp time, and ensure more consistent customer interactions. Early deployments have shown a 23% reduction in agent onboarding time and improvements in CSAT and first-contact resolution.
8x8 Smart Assist Helps Contact Centers Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
8x8, Inc. has launched 8x8 Smart Assist, an AI-powered solution designed to improve contact center efficiency and agent satisfaction. This technology embeds real-time AI guidance, automated summaries, and in-workflow actions directly into the 8x8 Agent Workspace, aiming to reduce agent ramp time, decrease after-call work, and provide more consistent customer experiences. Early deployments have shown a 23% reduction in agent onboarding time, leading to faster resolutions and higher customer satisfaction.
Laurence Denny, 8x8 chief legal officer, sells $12,731 in shares
Laurence Denny, Chief Legal Officer of 8X8 INC /DE/ (NASDAQ:EGHT), recently sold 5,000 shares of common stock for $12,731. This transaction on February 17, 2026, was part of a pre-arranged trading plan, leaving Denny with 376,771 directly owned shares. Despite the sale, 8x8 shows strong momentum with a 27% gain in the last six months and analysts predict profitability this year, supported by strong Q3 fiscal 2026 results.
Laurence Denny, 8x8 chief legal officer, sells $12,731 in shares
Laurence Denny, Chief Legal Officer of 8X8 INC /DE/ (NASDAQ:EGHT), sold 5,000 shares worth $12,731 on February 17, 2026, under a pre-arranged trading plan. Despite the sale occurring at a higher price than the current stock value, the company has seen a 27% gain over six months and analysts predict profitability this year. The transaction follows strong Q3 fiscal 2026 results where 8x8 exceeded revenue and EPS forecasts.
8×8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management
8x8 has announced platform-wide upgrades designed to simplify customer experience (CX), reduce handle times, and streamline workforce management. These AI-powered innovations aim to deliver faster issue resolution, smarter operations, and more natural customer engagement across channels. The updates include AI-driven insights in 8x8 Agent Workspace, integrated workforce management with Contact Center packages, enhanced collaboration tools in 8x8 Work, and WhatsApp engagement capabilities.
Insider Sell: Laurence Denny Sells 5,000 Shares of 8x8 Inc (EGHT)
Laurence Denny, Chief Legal Officer of 8x8 Inc, sold 5,000 shares of the company on February 17, 2026, reducing his total holdings to 376,771 shares. This transaction is part of a trend with no insider buys and 12 insider sells for 8x8 Inc over the last year. The stock was trading at $2.55, which is considered fairly valued compared to its GF Value of $2.16.
8x8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management
8x8, Inc. has announced platform-wide upgrades designed to simplify customer experience (CX), reduce handle times, and streamline workforce management. These new AI-powered innovations focus on faster resolution, smarter operations, and more natural customer engagement across various channels. Key benefits include AI-powered context for agents, integrated workforce management, seamless team collaboration, and enhanced customer engagement through platforms like WhatsApp.
New 8x8 AI tools cut call times and simplify staffing for contact centers
8x8, Inc. has launched new AI-powered upgrades across its platform to enhance customer experience (CX) by speeding up resolution times, improving workforce management, and fostering seamless team collaboration. These innovations aim to reduce operational friction and deliver more natural customer engagements, with features like Customer 360 for agents and integrated workforce management tools. The company emphasizes its commitment to embedding AI strategically throughout its unified platform to drive real impact and efficiency for businesses.
8x8 Launches Platform-Wide Upgrades to Simplify CX, Cutting Handle Times and Streamlining Workforce Management
8x8, Inc. (NASDAQ: EGHT) has rolled out platform-wide upgrades designed to simplify customer experience (CX), reduce handle times, and streamline workforce management. These new AI-powered innovations focus on faster resolution, smarter operations, and more natural engagement across channels. The updates aim to deliver real-time value by integrating AI into every part of the platform, enhancing agent efficiency, improving forecasting, and enabling seamless cross-team collaboration.
Enterprise communications solutions provider 8x8 Inc announces implementation of comprehensive platform upgrades aimed at significantly streamlining the customer experience process.
8x8 Inc., an enterprise communications solutions provider, has unveiled significant platform upgrades designed to enhance the customer experience. These enhancements include intelligent tools to accelerate transaction processing and a revamped workforce management module to boost operational efficiency and resource allocation. The goal is to streamline customer interactions and improve overall business operations.
EGHT Stock Price, Forecast & Analysis | 8X8 INC (NASDAQ:EGHT)
This article provides a detailed analysis of 8x8 Inc. (NASDAQ: EGHT) stock, including its key statistics, technical and fundamental ratings, financial highlights, and analyst forecasts. As of the last trading session, EGHT's stock price was $2.22, with analysts predicting a slight increase over the next year. The company specializes in enterprise communication solutions, offering unified communications and contact center services.
8x8, Strategy, MongoDB, Fastly, and Intuit Shares Are Falling, What You Need To Know
Shares of 8x8, Strategy, MongoDB, Fastly, and Intuit experienced an afternoon sell-off due to investor fears that "agentic AI" tools could disrupt traditional Software-as-a-Service (SaaS) business models. This "AI Panic" led to widespread selling across the software sector as concerns grew over the downside of the AI boom for established companies. The market's reaction, also influenced by a stronger-than-expected jobs report pushing back interest rate cut expectations, presented a volatile trading day for these stocks.
8x8, Strategy, MongoDB, Fastly, and Intuit Shares Are Falling, What You Need To Know
Shares of 8x8, Strategy, MongoDB, Fastly, and Intuit fell following investor concerns that agentic AI tools could disrupt traditional Software-as-a-Service business models, causing a sector-wide sell-off. This "AI Panic" alongside a strong U.S. jobs report, which pushed back expectations for interest rate cuts, negatively impacted growth-oriented software companies. Investors are becoming more selective, and volatile stocks like 8x8 are notably affected by these market shifts.
Shopify, Upstart, 8x8, BlackLine, and Asure Software Stocks Trade Down, What You Need To Know
A broad market sell-off impacted Shopify, Upstart, 8x8, BlackLine, and Asure Software stocks, driven by investor reevaluation of the AI boom's winners and losers. Furthermore, a stronger-than-expected U.S. jobs report pushed back expectations for Federal Reserve interest rate cuts, creating headwinds for growth-oriented sectors like software. Upstart, in particular, has seen significant volatility, with recent concerns about AI models potentially cannibalizing traditional software revenue streams, leading to a substantial year-to-date decline.
Shopify, Upstart, 8x8, BlackLine, and Asure Software Stocks Trade Down, What You Need To Know
Several software stocks including Shopify, Upstart, 8x8, BlackLine, and Asure Software experienced declines due to a broad market sell-off. This downturn was driven by investors becoming more selective in the AI boom and a stronger-than-expected U.S. jobs report pushing back expectations for Federal Reserve interest rate cuts. The delay in rate cuts negatively impacted growth-oriented sectors like software, making future earnings less valuable.
8x8 Launches Silent Mobile Authentication in the Philippines
8x8 has partnered with PLDT Enterprise to launch Silent Mobile Authentication in the Philippines, aiming to enhance user verification and reduce mobile fraud. This solution, SmartSafe SilentAccess, uses mobile network data to seamlessly verify users, eliminating the need for traditional one-time passwords (OTPs). Pilot programs indicate higher success rates and improved user experience, contributing to the Philippines' digital transformation efforts.
The 5 Most Interesting Analyst Questions From 8x8's Q4 Earnings Call
8x8 reported strong Q4 results, surpassing analyst estimates for revenue, adjusted EPS, and operating income, driven by a nearly 60% surge in usage-based products and successful Fuze customer migration. The company's management addressed key analyst questions regarding Fuze churn, operating margin sustainability, voice AI adoption, and channel partner strategy. Future catalysts include AI product adoption, channel partnership expansion, and the normalization of Fuze customer churn.
8x8, Tenable, MongoDB, Unity, and Elastic Stocks Trade Up, What You Need To Know
Several tech stocks, including 8x8, Tenable, MongoDB, Unity, and Elastic, experienced significant jumps after analysts suggested the recent "SaaSpocalypse" sell-off led to deeply oversold valuations. Institutional investors are reportedly rotating back into established tech companies, fueled by a Barclays report emphasizing the long transition periods needed to move from legacy systems. Unity, in particular, saw an 11.3% increase despite recent volatility attributed to concerns about autonomous AI agents cannibalizing traditional software.
8x8, Tenable, MongoDB, Unity, and Elastic Stocks Trade Up, What You Need To Know
Several tech stocks including 8x8, Tenable, MongoDB, Unity, and Elastic saw afternoon gains after analysts suggested that the recent "SaaSpocalypse" sell-off led to deeply oversold valuations. Institutional investors are rotating back into "sticky" incumbents, fueled by a Barclays report emphasizing the long transition times away from legacy corporate systems. Unity experienced a significant jump despite recent volatility and concerns about AI agents disrupting traditional software models.
Earnings Estimates Rising for 8x8 (EGHT): Will It Gain?
8x8 (EGHT) is seeing a noticeable improvement in its earnings outlook, with analysts raising estimates due to growing optimism about the company's prospects. This positive trend has led to a Zacks Rank #1 (Strong Buy) for 8x8, suggesting potential for continued stock price gains. Investors are encouraged to consider adding EGHT to their portfolios given its solid estimate revisions and strong recent performance.
After losing 8.4% in the past year, 8x8, Inc. (NASDAQ:EGHT) institutional owners must be relieved by the recent gain
Institutional investors own 66% of 8x8, Inc. (NASDAQ:EGHT), making the company's stock price susceptible to their trading decisions. Despite a 8.4% loss over the past year, a recent 52% surge in share price offers some relief to these investors. The Vanguard Group is the largest shareholder, holding 10% of outstanding shares.
8x8, Inc. (NASDAQ:EGHT) Held Back By Insufficient Growth Even After Shares Climb 25%
Despite a 25% share price jump in the last month, 8x8, Inc. (NASDAQ:EGHT) shareholders are still down by 9.3% over the past year. The company's low price-to-sales (P/S) ratio of 0.5x, significantly below the industry average, is attributed to its anemic revenue growth. Analysts forecast only 1.4% revenue growth for 8x8 in the coming year, compared to a 32% expansion expected for the rest of the Software industry, leading to concerns about future share price performance.
8x8’s AI CX Platform Gains Momentum as Enterprise Adoption Accelerates
8x8's AI-powered customer experience platform is experiencing rapid adoption, with significant increases in AI interactions and customer contracts. The company reported accelerated growth in Q3 FY26, highlighting a 70% year-over-year increase in 8x8 Intelligent Customer Assistant contracts and a 212% jump in Voice AI interactions. This momentum is driven by new product innovations, strategic acquisitions, and an expanding customer base across various industries.
8x8, Inc. (NASDAQ:EGHT) Held Back By Insufficient Growth Even After Shares Climb 25%
Despite a recent 25% share price jump, 8x8, Inc. (NASDAQ:EGHT) shareholders are still down 9.3% over the last year, and the company's Price-to-Sales (P/S) ratio of 0.5x is significantly below the industry average due to insufficient revenue growth. Analysts forecast only 1.4% revenue growth for 8x8 in the next year, compared to the industry's 32% projection, which explains the low P/S and lack of investor confidence. This limited growth outlook continues to restrain the share price.
8x8 earnings powered by consumption of usage-based offerings
8x8 reported strong Q3 fiscal 2026 service revenue of $179.7 million, driven significantly by a surge in usage-based offerings which now constitute over 20% of their service revenue. This growth is largely attributed to CPaaS APIs, digital channels, and AI-based solutions, indicating a broader industry trend towards hybrid and tokenized pricing models, especially for new technologies like AI. The company emphasizes flexibility in its revenue model, prioritizing increased total revenue per customer and stickiness over traditional per-seat licensing.
8X8 INC /DE/ SEC 10-Q Report
8X8 INC /DE/ (EGHT) has released its Form 10-Q report for the third quarter of fiscal year 2025, detailing steady growth in revenue and profitability. The company reported $185.05 million in total revenue, driven by increased customer consumption in the Asia-Pacific region. Financial highlights include improved net income and earnings per share, attributed to cost management and operational efficiencies, alongside strategic product launches and a focus on expanding its customer base.
Why large enterprises rank 8x8 highest in CX product satisfaction
A study by The Eastern Management Group found that large enterprises ranked 8x8 highest in CX product satisfaction. This is attributed to 8x8's ability to provide reliable, scalable, and manageable CX platforms that reduce complexity and support continuous evolution. Key factors include its integrated UCaaS, CCaaS, and CPaaS architecture, a financially-backed 99.999% SLA for reliability, practical AI-driven innovation, and robust integrated management tools.
Why Is 8x8 (EGHT) Stock Rocketing Higher Today
Shares of cloud communications provider 8x8 (EGHT) surged 43.8% after reporting strong fourth-quarter 2025 results that exceeded Wall Street expectations and provided an optimistic outlook. The company's revenue increased 3.4% year-over-year, and non-GAAP earnings significantly beat estimates, with management citing accelerating demand for its AI-driven customer experience tools. 8x8 also issued next-quarter revenue guidance 3.2% above analyst projections, indicating confidence in its near-term performance.
EGHT Q4 Deep Dive: Usage-Based Growth, AI Momentum, and Fuze Migration Shape Outlook
8x8 (EGHT) exceeded Wall Street's Q4 CY2025 revenue and profit expectations, driven by significant growth in usage-based products and successful AI integration. The company's future outlook is shaped by continued AI adoption, channel expansion, and managing the diminishing impact of Fuze customer churn. This performance has been well-received by the market, reflecting strategic execution in its transition to new offerings.
8x8 stock shows revenue growth as Evercore ISI maintains In Line rating
8x8 (NASDAQ:EGHT) received a reiterated In Line rating and $2.00 price target from Evercore ISI after its third fiscal quarter results exceeded expectations, showing 3.4% year-over-year revenue growth. The company also raised its fiscal year service revenue guidance and reported increased Contact Center seats, countering AI replacement concerns. Despite positive earnings, the stock declined in aftermarket trading due to broader market conditions.
8x8 Q3 Earnings: $5.1M Net Income, $185.1M Revenue | 2026 Report - News and Statistics
8x8 Inc. (EGHT) reported a net income of $5.1 million, or 4 cents per share, in its fiscal third quarter, with adjusted earnings of 12 cents per share. The telecommunications company generated $185.1 million in revenue for the period. For the upcoming fiscal fourth quarter, 8x8 forecasts earnings per share between 7 and 8 cents and revenue ranging from $178.5 million to $183.5 million.
Earnings call transcript: 8x8 Inc. beats Q3 2026 earnings expectations By Investing.com
8x8 Inc. (EGHT) exceeded Q3 2026 earnings expectations with an EPS of $0.12 against a forecast of $0.09 and revenue of $185.1 million, surpassing the projected $179.65 million. Despite the strong financial performance and a significant increase in usage-based offerings, the stock declined by 3.49% in aftermarket trading. The company's strategic focus on a hybrid pricing model and AI-based solutions contributed to growth, and management is optimistic about continued profitable growth while managing the churn from the recent Fuze platform migration.
8X8 (NASDAQ:EGHT) Updates Q4 2026 Earnings Guidance
8X8 (NASDAQ:EGHT) has updated its Q4 2026 earnings guidance, raising EPS to $0.070-$0.080 and revenue to $178.5M-$185.5M, exceeding consensus estimates. Despite this upbeat outlook and accelerating AI-driven product momentum, the stock traded down 3.5%, reflecting mixed analyst sentiment and concerns over declining operating cash flow and cash reserves. The company also set its FY2026 EPS guidance at $0.360-$0.370.
AI handles most 8x8 customer interactions as voice calls jump 212%
8x8, Inc. is seeing significant growth in the adoption and usage of its AI-powered customer experience tools, with AI interactions growing nearly 110% year-over-year and voice AI interactions surging by 212%. The company's platform unifies contact center, unified communications, and communication APIs, enabling organizations to leverage AI for better customer journeys and operational excellence. This momentum is reflected in increased customer contracts and API usage, demonstrating a strong demand for seamless, intelligent service experiences across various industries.
8x8, Inc. Announces Third Quarter Fiscal Year 2026 Financial Results
8x8, Inc. reported strong financial results for the third quarter of fiscal year 2026, including record service revenue of $179.7 million and its 20th consecutive quarter of positive cash flow from operations. The company highlighted continued advancements in its platform for customer experience (CX), introducing new capabilities like integrated Workforce Management and enhancing agent productivity with Customer 360, while also raising its financial outlook for the fourth quarter and full fiscal year 2026.
8X8 INC (NASDAQ:EGHT) Stock Surges After Strong Q3 Earnings Beat and Raised Guidance
8x8, Inc. (NASDAQ: EGHT) reported strong third-quarter fiscal 2026 earnings, surpassing analyst expectations for both revenue and EPS, and subsequently raised its financial guidance for the fourth quarter and full fiscal year. This optimistic report led to a significant 30% surge in the stock during after-hours trading. The company's performance was driven by platform innovation, financial discipline, and strategic progress in cloud communications and AI-driven customer experience solutions.
Earnings call transcript: 8x8 Inc. beats Q3 2026 earnings expectations
8x8 Inc. (EGHT) announced better-than-expected Q3 2026 earnings, with EPS of $0.12 against a forecast of $0.09 and revenue of $185.1 million exceeding the projected $179.65 million. Despite the positive results, the stock dropped 3.49% in aftermarket trading. The company highlights strong growth in usage-based offerings, which now constitute over 20% of service revenue, and anticipates continued service revenue growth in fiscal 2027 despite some churn from the Fuze platform migration.
8x8 (NASDAQ:EGHT) Q4 CY2025: Revenue Exceeds Expectations, Shares Surge 35.9%
8x8 (NASDAQ: EGHT) reported strong Q4 CY2025 results, exceeding Wall Street's revenue and earnings forecasts. The company's revenue reached $185.1 million, a 3.4% year-over-year increase, and adjusted EPS hit $0.12, beating estimates by 37.1%. Following the announcement, 8x8's shares surged by 35.9%, driven by better-than-expected performance and positive guidance.
8x8’s (NASDAQ:EGHT) Q4 CY2025: Beats On Revenue, Stock Jumps 35.9%
8x8 (NASDAQ:EGHT) exceeded Wall Street's revenue and profit expectations for Q4 CY2025, with sales up 3.4% year-on-year to $185.1 million and non-GAAP profit at $0.12 per share, beating estimates by 37.1%. The company also provided surprisingly strong revenue guidance for the next quarter. Following the positive earnings report, 8x8's stock jumped 35.9% to $2.33.
8x8 Accelerates AI-Powered CX Transformation Across Industries
8x8, Inc. (NASDAQ: EGHT) is experiencing significant growth in its AI-powered customer experience (CX) solutions, with strong momentum in platform-wide adoption of intelligent automation and API-driven communications during Q3 FY26. The company reports a substantial increase in customer contracts and interactions for its Intelligent Customer Assistant, alongside robust growth in messaging and voice API usage. This growth is driven by enterprises leveraging AI to improve responsiveness, streamline customer engagement, and unify customer journeys across various industries.
Middleton Hunter, chief product officer at 8x8, sells $212k in EGHT
Middleton Hunter, Chief Product Officer at 8x8 INC /DE/ (NASDAQ:EGHT), sold 85,044 shares of common stock for approximately $212,814 on February 4, 2026. This transaction occurred after 8x8 shares surged significantly, and the company is trading near its InvestingPro Fair Value estimate. Despite not being currently profitable, analysts expect 8x8 to achieve profitability in 2026, supported by recent strong financial results for Q3 fiscal 2026.
8×8 Earnings Report to Test AI Strategy Against Market Pressures
Cloud communications company 8x8 Inc. (8X8) is set to release its Q3 earnings, with investors focused on whether its AI integration and usage-based revenue models can counteract profitability challenges and aggressive market competition. The company is emphasizing AI features and cross-product adoption to drive growth amid cautious IT spending and ongoing price erosion in its core business. The report will assess if operational efficiencies from AI can stabilize profitability in the volatile cloud communications market.
8×8 Expands Secure Pay Globally to Automate Compliant Payments Across Digital Channels
8x8, Inc. has expanded the global availability of its Secure Pay solution to help organizations automate compliant payments across digital channels. This unified payments solution, part of the 8x8 Platform for CX, combines with Proactive Outreach and Intelligent Customer Assistant to offer automated outreach, conversational AI, and secure one-click payment options. It aims to accelerate collections, reduce manual workload, and improve customer experience by allowing customers to pay on their terms via SMS, email, chatbot, or IVR, while also freeing up agents for more complex interactions.
8x8 Inc (NASDAQ:EGHT) Given Consensus Recommendation of "Reduce" by Analysts
Eight analysts covering 8x8 Inc (NASDAQ:EGHT) have issued an average recommendation of "Reduce," with four sell ratings, one hold, and three buy recommendations, and a 1-year average target price of $2.49. The company's stock opened at $1.71, has a market cap of approximately $237 million, and currently trades near its 50/200-day moving averages. Despite the mixed analyst views, institutional investors collectively hold about 93.99% of the shares, with several funds modestly increasing their stakes in recent quarters.
8X8 (NASDAQ:EGHT) Shares Up 1.8% - Time to Buy?
Shares of 8x8 Inc (NASDAQ:EGHT) rose by 1.8% on Thursday, trading at $1.71 with an increase in volume. Despite the slight uptick, analysts have a "Reduce" consensus rating with an average price target of $2.49, reflecting mixed opinions. The company's financials show a negative P/E ratio, a high debt-to-equity ratio, and current moving averages above the share price, suggesting caution for potential investors.
8x8 expands global availability of secure payment solution By Investing.com
8x8, Inc. has announced the global expansion of its 8x8 Secure Pay solution, which aims to streamline payment collection across digital channels using automated outreach, conversational AI, and secure payment options. The company, which is currently trading at $1.68, is predicted by analysts to become profitable this year after not being profitable in the last twelve months. 8x8 will report its quarterly earnings on February 3.
8x8 (NASDAQ:EGHT): Strongest Q3 Results from the Video Conferencing Group
The article analyzes the Q3 results for four video conferencing stocks, identifying 8x8 (NASDAQ:EGHT) as having the strongest performance in terms of beating analyst estimates despite slower revenue growth. Zoom (NASDAQ:ZM) also showed strong results with increased enterprise customers, while RingCentral (NYSE:RNG) and Five9 (NASDAQ:FIVN) had weaker Q3 performances, with RingCentral missing next quarter's revenue expectations and Five9 showing the fastest revenue growth but weakest performance against estimates. Overall, the sector saw a collective decline in share prices post-earnings.
